Return Policy

Return & Refund Policy

Last Updated: October 5, 2026

At Luxera Mart, we want you to be satisfied with your purchase. If you experience an issue with your order, please review the following Return & Refund Policy.

1. Return Eligibility

We accept returns for eligible products within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and unopened
Be in its original packaging
Be in the same condition in which it was received
Include all original packaging and accessories, if applicable
Be accompanied by your order number or proof of purchase
2. Opened or Used Perfumes

For hygiene and product-safety reasons, opened, sprayed, or used perfumes may not be eligible for return unless the product arrived damaged, defective, or incorrect.

Please make sure you are satisfied with your selection before opening the product.

3. Damaged or Defective Products

If your order arrives damaged, defective, or leaking, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos of the product and packaging

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

4. Incorrect Items

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and, where appropriate, arrange a replacement or provide a refund.

5. Change of Mind

If you simply change your mind about a purchase, the product must meet our return eligibility requirements.

Opened or used perfume products may not be accepted for return.

6. Non-Returnable Items

The following items may not be eligible for return:

Opened or used perfumes
Products that have been sprayed or tested
Products damaged after delivery due to customer handling
Items returned without their original packaging
Gift cards
Items marked as final sale
7. Return Shipping

For approved returns due to a change of mind or customer preference, the customer may be responsible for return shipping costs.

If the return is due to an incorrect, damaged, or defective item, Luxera Mart may provide an appropriate return solution.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, please first check with your bank or payment provider.

If you still have not received your refund, contact us and we will assist you.

10. Exchanges

We may offer exchanges for damaged, defective, or incorrect products depending on availability.

Please contact us before sending any item back.

11. How to Request a Return

To request a return, please contact Luxera Mart through the contact information provided on our website.

Please include your:

Full name
Order number
Product name
Reason for the return
Photos, if the product is damaged, defective, or incorrect

Do not send a product back without receiving return instructions from our team.

12. Policy Changes

Luxera Mart reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about our Return & Refund Policy, please contact Luxera Mart through the contact information provided on our website.

Thank you for shopping with Luxera Mart